Full Time
Selangor
Posted 4 weeks ago
The Company
We are partnering with a global logistics company that provides logistics services and supply chain solutions.
The Responsibilities:
- Collaborate with MY & SG commercial team & operations teams, and manage allocated key clients within designated regions.
- Ensure daily operations tasks are up-to-date and promptly respond to all enquiries.
- Develop business opportunities with overseas partners.
- Build and maintain good relationship with customers, handle enquiries, complaints and fulfil requirements.
- Ensure preparation and processing of necessary data entry and milestone confirmations according to SOP.
- Work closely with the operations team to handle customers’ requirements and proactively propose solutions.
- Oversee billing processes based on pricing established and ensure accurate costs and profit are maintained.
- Escalate unresolved issues to the next tier level within KPI time frame.
- Monitor and ensure timely closure of job files.
- Ensure accurate accruals for month-end closing and sign off accrual report.
- Keep track of Mandatory Status Report and rectify errors before monthly results are generated.
- Ad-hoc tasks assigned by the head of department.
The Requirements:
- Diploma / Bachelor’s Degree or equivalent.
- At least 5 years of relevant working experience or in a managerial position.
- Familiar knowledge with freight forwarding industry.
- Proficient in English and local languages.
- Possess customer service mindset and data analytical approach.
- Attention to detail and able to meet tight deadlines.
- Excellent decision making and problem-solving skills.
Only shortlisted candidates will be notified.