Assistant Manager, Key Account Operations MY & SG

Full Time
Selangor
Posted 2 months ago

The Company

We are partnering with a global logistics company that provides logistics services and supply chain solutions.

The Responsibilities:

  • Collaborate with MY & SG commercial team & operations teams, and manage allocated key clients within designated regions.
  • Ensure daily operations tasks are up-to-date and promptly respond to all enquiries.
  • Develop business opportunities with overseas partners.
  • Build and maintain good relationship with customers, handle enquiries, complaints and fulfil requirements.
  • Ensure preparation and processing of necessary data entry and milestone confirmations according to SOP.
  • Work closely with the operations team to handle customers’ requirements and proactively propose solutions.
  • Oversee billing processes based on pricing established and ensure accurate costs and profit are maintained.
  • Escalate unresolved issues to the next tier level within KPI time frame.
  • Monitor and ensure timely closure of job files.
  • Ensure accurate accruals for month-end closing and sign off accrual report.
  • Keep track of Mandatory Status Report and rectify errors before monthly results are generated.
  • Ad-hoc tasks assigned by the head of department.

The Requirements:

  • Diploma / Bachelor’s Degree or equivalent.
  • At least 5 years of relevant working experience or in a managerial position.
  • Familiar knowledge with freight forwarding industry.
  • Proficient in English and local languages.
  • Possess customer service mindset and data analytical approach.
  • Attention to detail and able to meet tight deadlines.
  • Excellent decision making and problem-solving skills.

Only shortlisted candidates will be notified.

Job Features

Job Category

Procurement, Supply Chain & Logistics

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