Key Account Manager

The Company

With over 40000 staff strength across 120 locations, our client is a global logistics company who provides a wide range of transportation solutions in airfreight, seafreight, customs brokerage, local trucking, rail services, contract logistics and distribution services.

Reporting to the Branch Manager and Sales Director, the Key Account Manager will be responsible for business retention and account development, thereby increasing annual sales revenue and GP contribution.

The Key Account Manager will be responsible to:

• Lead and manage the implementation of any new services in collaboration with the appropriate operational stay at all origins/destinations.
• Establish and implement Standard Operational Procedures (SOPs) in collaboration with Sales, Operations, and Finance
• Ensure each branch servicing the account understands the SOPs and executes accordingly
• Maintain rates and assess yields on a monthly basis
• Reporting to monitor performance of the accounts
• Communicate any issues or exceptions to Operations
• Assign a corrective action to every issue/complaint and follow-up on effectiveness of corrective action to ensure client satisfaction with the resolution
• Manage and lead business reviews; establish a quarterly review cycle, at a minimum
• Engage Sales and Operations to participate in client meetings, presentations, and business reviews
• When necessary, travel within region to visit accounts/account sites and branches to review procedures and maintain customer information/satisfaction
• Update status of progress on business opportunities through company’s CRM platform
• Utilizing company’s CRM platform to enhance sales activity like sending sales lead and quotations.
• Continuously focus on penetrating other areas of the business for additional support and to uncover additional business opportunities
• Ensure all company policies and regulatory requirements are adhered to
• Align with company’s Credit Management Policy and ensure AR collection are met
• Working together with Regional / Global Account management Leaders for a synergistic approach.
• Understand accounts’ business strategy, objectives and risks/constraints; continually focus efforts on providing solutions to achieving objectives and mitigating risks/constraints
• Continuously pursue and implement more efficiency and cost reduction measures
• Provide accounts with market updates (trade agreements, strikes, new capacity being introduced, etc.) and educational support
• Identify growth opportunities and develop a strategy to secure opportunities with the appropriate internal resources
• Create a business development plan with short- and long-term business objectives, initiatives and quantified value-added contributions
• To promote the company brand name in the market

The Requirements:

• Diploma/Degree in Sales, Marketing, Business Administration/Logistics or equivalent.
• At least 5 years’ experience in the industry, or a related service industry
• 6-8 years of applicable business development/sales experience providing solutions in Ocean & Air Freight Forwarding
• At least 1 year of operational experience
• Good analytical and program management skills; ability to define, develop and document business processes and procedures
• Strong customer service, problem-solving, and interpersonal skills
• Able to work with cross functional department at both local and overseas office
• Excellent written and verbal skills, including presentation skills
• Strong computer skills including Microsoft Office suite
• Detail oriented, able to multitask and meet deadlines
• Self-motivated, able to work in a team and independently
• Valid Driving License
• Computer literate (Word, Excel, PowerPoint, CRM)

Only shortlisted candidates will be notified.