The Company
Our client is a global logistics and supply chain company with operations across multiple regions. The company focuses on delivering reliable end-to-end solutions for their customers while developing a supportive, inclusive, and high-performance workplace.
As a Senior Ocean Customer Service Executive, you will play a key role in managing and supporting strategic clients, ensuring smooth coordination between customers, internal teams, and overseas offices. You will be responsible for ensuring excellent service delivery, overseeing critical operational processes, and ensuring timely resolution of issues.
This role requires a proactive, solutions-driven professional who thrives in a fast-paced environment, can manage multiple priorities, and maintain clear communication while deliver exceptional customer satisfaction.
Responsibilities:
- Manage end-to-end ocean freight customer service and operational activities.
- Act as the main point of contact for customers, internal teams, and overseas offices, ensuring smooth and timely coordination.
- Build and maintain strong relationships with vendors and customers.
- Coordinate closely with overseas offices, partners, and internal teams to ensure smooth shipment execution.
- Handle shipment documentation, booking, tracking, and exception management.
- Monitor shipment status, identify potential issues, and proactively resolve operational or service-related matters.
- Ensure compliance with company SOPs and customer-specific requirements.
- Maintain accurate and up-to-date records in CargoWise and internal reporting systems.
- Support and contribute to service improvement initiatives for key customers.
- Work with the team on meeting KPI standards, as per company procedures.
Requirements:
- Bachelor’s degree or equivalent.
- Minimum 3 years of customer service experience, preferably within freight forwarding or logistics industry.
- Experience handling key or strategic customers.
- Strong hands-on experience with CargoWise is required.
- Strong knowledge of ocean freight.
- Good command of spoken and written English.
- Strong coordination, communication, and problem-solving skills.
- Ability to work independently and manage multiple shipments and stakeholders effectively.
- Positive attitude and commitment to continuous improvement.
Only shortlisted candidates will be notified.