Sales Support Executive

The Company

Our client is a leading global company specializing in custom packaging, crating, logistics, and supply chain solutions. With operations across North America, Asia, and Europe, our client specializes in delivering end-to-end services that protect high-value products and support efficient global distribution.

As a Sales Support Executive, you will be supporting the Sales and Project Management teams. You will lead and manage quotation activities, pricing analysis customer follow-up, and internal coordination efforts to drive quoting excellence, ensure seamless project execution and timely response to business opportunities.

Responsibilities:

• Assist Project Manager on leading complex quoting activities landed at the local facility, including cost modelling, margin analysis, and competitive pricing strategies for Sales/Project Manager to approve.
• Support Project Manager in conducting cost analysis to provide insights for strategic pricing adjustments and business direction.
• Provide technical support for engineering related inquiries. Work closely with Engineering team to communicate customer feedback and product improvement.
• Work with the Procurement team on sourcing to ensure quoting activities are conducted smoothly and quote is submitted within lead time.
• Work closely with Sales and Project Management Team to understand the latest business direction and strategic, performance price calculation and analysis with adherence to the business strategic for quoting activities.
• Maintain good relationship with customer from Project Management Team, Sales or Procurement. Follow up closely with customer on project bidding status, award status as well as understanding win/loss reason.
• Assist Project Manager to setup the new awarded project, including coordinating internal FA meeting, fit test at customer site and ensure customer NPI unit is shipped smoothly.
• Act as a communication bridge between Sales / Project Management Site Operations, translating sales discussions into actionable operational plans and ensuring seamless execution.
• Ensure customer accounts are well-managed and foster strong relationships to meet and exceed customer satisfaction and expectations.
• Analyze customer behaviour through order patterns, shipment data, and forecasts, delivering performance insights to Project Management for data-driven business planning.
• Maintain and update customer price lists and Penang quotation board.
• Monthly report – RFQ win rate, customer sales performance, end user sales performance.
• Represent the Project Manager in their absence, including attending internal and customer meetings.
• Train and mentor junior sales support staff in quoting best practices, tools and systems.
• Proactively recommend actionable improvement plans to enhance the department’s functionality and operational efficiency.
• Ad-hoc tasks assigned by Project Manager.

The Ideal Candidate:

• Bachelor’s Degree or equivalent.
• 3 – 5 years of experience in Sales Support, Project Coordination, or Commercial Operations, preferably in a manufacturing, engineering, or packaging environment.
• Proficient in Excel (Pivot Tables, formulas for pricing), Word, and PowerPoint.
• Knowledge of ERP systems such as Sage X3, SAP or similar platforms is an advantage.
• Strong communication and interpersonal skills to engage with internal teams and customers.
• Solid understanding of sales and operational processes, and ability to translate sales intent into execution.
• Excellent stakeholder management skills across departments (sales, engineering, procurement, operations).
• Strong analytical thinking and problem-solving skills, actively mentoring junior colleagues by offering practical guidance and solutions.
• Ability to work independently and manage multiple projects and meet tight deadlines.
• Ability to build and maintain teamwork and collaboration.

Only shortlisted candidates will be notified.