Regional Account Manager

Full Time
Selangor
Posted 2 weeks ago

The Company

Our client is an established logistics company who provides airfreight, ocean freight and contract logistics solutions across more than 120 locations globally.

Reporting to the VP Regional Sales or District Director, the Regional Account Manager will be responsible for successful strategic development of one or multiple clients. Manage complex internal and external networks. Influence both internal and external decision-makers and respond promptly to changing needs and situations. Key duties are business retention and development, including tactical and strategics duties.

Job Responsibilities:

  • Manage the overall business relationship in a client-facing role.
  • Account mapping and business unit breakdown.
  • Prepare and run Quarterly Business Reviews.
  • Ensure that each office servicing the account understands and adheres to the SOPs.
  • Report creation, monitoring and distribution.
  • Performance management, conduct market analysis and industry awareness.
  • Drive internal collaborations by supporting and sharing best practices in client reviews, strategic business plans, value-add programs, process improvements, tender management, and technology solutions.
  • Conduct impact and coverage analysis to identify service or opportunity gaps.
  • Penetrate organizational structure and develop relationship beyond main points of contact.
  • Maintain rates and assess yields monthly.
  • Monitor accounts for timely payments and assist in collecting overdue invoices.
  • Input all meeting details, action items, complaints, and compliments into the CRM and distribute to appropriate people in global network.
  • Travel within the region to visit accounts and offices to review procedures and maintain customer satisfactions, when necessary.
  • Ensure adherence to company policies and regulatory requirements.
  • Identify growth opportunities and develop strategies to secure opportunities with the internal resources.
  • Create business development plans with short- and long-term objectives, initiatives and quantified value-added contributions.
  • Other duties as assigned.

The Ideal Candidate:

  • Bachelor’s Degree or equivalent.
  • 3 – 5 years of experience in sales / account management / operations in freight forwarding, logistics / transportation industry.
  • Thorough knowledge of transportation, logistics and freight forwarding industry.
  • Thorough knowledge of successful sales techniques.
  • Strong knowledge in Energy / Oil & Gas.
  • Experience in CRM systems.
  • Internal and external sales skills.
  • Excellent interpersonal and communication skills.
  • Detail oriented, multitasker, and meet tight deadlines.
  • Strong customer service and problem-solving skills.
  • Strong analytical and program management skills.
  • Strong attention to detail and accuracy.
  • Independent and able to work in a team.

If you are interested in this role, send your application now! Do note that only shortlisted applications will be notified.

Job Features

Job Category

Sales & Marketing

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