Operations Manager

Full Time
Posted 5 months ago

The Company

Our client is a specialist in global container logistics with 40000 employees globally. The company focuses on freight forwarding, contract logistics and port logistics, managing complex supply chains and provides a wealth of innovative value-added services.

The Operations Manager will be responsible to:

  • Manage the air and ocean freight operations within the region.
  • Oversee the Operations Departments daily workflows, problem-solving, and ensure KPI adherence.
  • Review and report loss making shipments, and root cause analysis for preventive actions.
  • Collaborate with the Product Manager on LCL volume and consol business prospects.
  • Ensure operations functions are complied with company agreements.
  • Recruit, coach and develop operations team in the freight office.
  • Provide training and implementation on new regulations, company policy, SOP, and orientation for onboarding employees.
  • Conduct monthly team meetings to review, assess and improve staff performance.
  • Participate in joint sales calls to acquire new customers and hold performance meetings.
  • Coordinate with Pricing to review trucking, warehousing, and subcontractors’ tariff for competitiveness and budget alignment.
  • Engage in regular meetings with subcontractors, brokers, core carriers and co-loader at local level.
  • Maintain satisfactory Service Level Agreements with customers.
  • Provide excellent customer service and account management.
  • Assists Country’s Managing Director in company’s strategies and development.
  • Create a team environment.
  • Ad-hoc tasks assigned by the Country’s Managing Director.

The ideal candidate:

  • Diploma / Degree in Logistics / Transport Management / Supply Chain or equivalent.
  • Minimum 5 years of experience in similar position.
  • DG trained and certified preferred.
  • Exposure to ISO certification.
  • Experience in special shipment handlings: reefer, DG, contract / project logistics.
  • Well versed in Singapore operations for both air and ocean, knowledge in Batam Operations is an added advantage.
  • Extensive knowledge of local and international freight services and customs policies.
  • Well connected to local vendors (haulers & customs providers)
  • Proficient with industry standards programs and systems.
  • Close collaboration with key stakeholders: sales, product procurement, operational excellence, finance, and compliance.
  • Team player and able to manage an entire freight operations team.
  • Strong negotiations skills and data analytical mindset.

Only shortlisted candidates will be notified.

Job Features

Job Category

Procurement, Supply Chain & Logistics

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