Lead Agent – Transcon, Customer Service

Full Time
Penang
Posted 8 months ago

The Company

Our client is a listed and well-established global logistics company with global footprints across many markets and offers a wide range of logistics solutions. They are supported by more than 18000 employees globally, with strong network in 6 continents, and leading-edge technology.

The role

  • Ensure freight process flow are smooth and timely.
  • Ensure data entry, client and vendors billing are timely and accurate.
  • Coordinate and negotiate rates with contracted vendors in procuring space and services.
  • Cooperate in arranging the customers TRANSCON shipments and monitor shipment reports to meet customer service standards and satisfaction.
  • Meet regulations and procedures in accordance with all times.
  • Understand department process flow and continue to observe areas of improved efficiency.
  • Ensure customer standard operating procedures are all followed as per the instruction.
  • Coordinate with the team on meeting KPI standards.
  • Daily assessment operational reports and audit files and work with team in updating event codes and meeting operating process standards.
  • Build and maintain strong relationship with vendors and customers.
  • Assess vendors at defined intervals following company procedures, potential improvements with action plan needed.
  • Additional tasks and duties when required to meet Department’s need.

The requirement

  • Diploma, Degree, or any field.
  • At least 1-2 years working experience related to the position.
  • Strong knowledge in transportation documentation and terms added advantage.
  • Strong Microsoft Office and computer skills.
  • Strong interpersonal and communication skills.
  • Strong organizational skills and pro-active.
  • Good written and spoken English.
  • Fresh graduates are encouraged to apply.

Only shortlisted candidates will be notified.

Job Features

Job Category

Procurement, Supply Chain & Logistics

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