Lead Agent – Ocean Export Customer Service

Full Time
Penang
Posted 3 months ago

The Company

Our client is a listed and well-established global logistics company with global footprints across many markets and offers a wide range of logistics solutions. They are supported by more than 18000 employees globally, with strong network in 6 continents, and leading-edge technology.

The Role:

  • Ensure smooth and timely freight process flow.
  • To prepare several documents for international transportation
  • Manage and negotiate rates with contracted vendors in procuring spaces and services
  • To ensure accurate and timely client and vendor billing
  • To ensure accurate data entry into the operating system
  • Cooperate with customers in arranging their international shipments, meeting customer service standards.
  • To comply to regulations which includes internal policies and procedures such as OPS and external government regulations or customer policies / requirements
  • Understand department process flow, continually looking for areas of improved efficiency.
  • To ensure all customers SOP are followed as per Customer SOP
  • To work with the team on meeting KPI standards, as per the company‚Äôs procedure.
  • To monitor shipment reports to ensure total customer satisfaction and overseas communication.
  • Help Supervisor for daily review Stat 1 and operational reports and work with team on updating event codes.
  • To audit files and work with team on meeting OPS
  • Build and maintain strong relationships with vendors and customers.
  • Assess vendors at defined intervals per company policy, focusing possible improvement with corrective action plans where needed.

The requirement:

  • Minimum 2 years of experience in Ocean Export
  • Effective interpersonal and communication skills
  • Good Microsoft Office skills (Excel, Word, etc.)
  • Strong organizational skills, Pro-active and Emotional resilience.
  • Fluent in English
  • Self-reflecting and open-minded
  • Initiative and able to work independently.

Only shortlisted candidates will be notified.

Job Features

Job Category

Procurement, Supply Chain & Logistics

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