Lead Agent – Air Import Customer Service

Full Time
Penang
Posted 2 months ago

The Company

Our client is a listed and well-established global logistics company with global footprints across many markets and offers a wide range of logistics solutions. They are supported by more than 18000 employees globally, with strong network in 6 continents, and leading-edge technology.

Reporting to the Air Import Supervisor and Manager, the Lead Agent – Air Import will be based in Penang.

The Lead Agent – Air Import will be responsible:

  • Ensure accurate and timely freight process flow and data entry into the operating system.
  • Track and trace Air import files as required. (Either internally or externally).
  • Ensure timely delivery of freight to customers for import shipments.
  • Ensure documents are on time to send to customer or broker for custom purposes.
  • Ensure accurate and on time for client and vendors billing.
  • Meet customer service standards and interact with customers in arranging their international shipments.
  • Maintain strong relationships with vendors.
  • Comply to regulations and procedure at all times.
  • Understanding the department process flow and looking for areas of improved efficiency.
  • Ensure all customers standard operating procedures are updated and followed in the DLSOP and meet KPI standards following company procedure.
  • Overseas communications and responding to emails and request both internal and external.
  • Promote compliance in following all the company regulations and policies.
  • Additional tasks as required to meet the Department needs.

The Requirements:

  • Diploma/Degree or equivalent
  • At least 2-3 years of related working experience.
  • Understanding of transportation documentation and terms is a plus.
  • Good computer knowledge and MS Office
  • Well written and spoken English.
  • Fresh graduates are encouraged to apply

Only shortlisted candidates will be notified.

Job Features

Job Category

Procurement, Supply Chain & Logistics

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