Customer Service

The Company

Our client is a fast-growing integrated logistics service provider with a strong regional presence across SEA region. They offer end-to-end supply chain solutions, including transportation, warehousing, freight forwarding, and cross-border logistics.

The Customer Service will be responsible to:

• Coordinate import and export logistics operations.
• Ensure compliance with international trade regulations and documentation.
• Address customer inquiries local / overseas and provide solutions in a timely manner.
• Liaise with airlines, carriers, and vendors.
• Prepare and review shipping documentation such as invoices, bills of lading, and packing lists.
• Track and trace shipments to ensure timely delivery.
• Resolve any potential issues related to delays, damages, or freight charges.
• Maintain accurate records of all logistics transactions.
• Provide regular updates to clients on shipment status.

The Ideal Candidate:

• Bachelor’s degree in Logistics, Supply Chain Management or equivalent.
• Minimum 2 years of experience in logistics or supply chain management.
• In-depth understanding of international trade regulations and customs documentation.
• Strong knowledge of INCOTERMS, customs brokerage procedures, regulatory compliance, and shipment tracking tools.
• Proficient in Microsoft Office Suite.
• Excellent communication and interpersonal skills.
• Ability to multitask and manage time effectively.
• Strong problem-solving skills, attention to detail and accuracy.

Only shortlisted candidates will be notified.