Customer Service Executive

Full Time
Selangor
Posted 4 weeks ago

The Company

Our client is an established manufacturing company specialising in plastic-related products and solutions. With a strong focus on innovation, quality and customer satisfaction, the company serves a diverse range of industrial customers and is committed to delivering cost-effective solutions with reliable service and short lead times.

Key Responsibilities

  • Monitor and follow-up on sales orders, shipments, and payment status to ensure timely and accurate processing.
  • Collaborate effectively with various department to ensure customer needs are met.
  • Respond promptly to customer inquiries including quotations, order status, and delivery schedules.
  • Update the Production Checklist (Outstanding Order List) and coordinate with production team for the preparation of Production Request Lists to ensure timely order fulfilment.
  • Provide efficient and independent administrative support to the Sales team.
  • Work closely with Accounts department on new customer registration and monitor payment statuses for incoming payments.
  • Assist in any ad-hoc duties by Superior from time-to-time.

What We’re Looking for

  • Diploma / Degree or equivalent.
  • Minimum 3 – 4 years’ experience in a related field.
  • Good analytical, interpersonal and communication skills.
  • Ability to multitask, organize and prioritize work.
  • Proficient in Microsoft Office applications.
  • Ability to work independently and as part of a team.
  • Good command of English, Bahasa Malaysia and Mandarin.

What’s on offer:

  • Competitive salary package
  • Comprehensive employee benefits
  • Supportive and rewarding work environment
  • Opportunities for professional development
  • Career growth and advancement opportunities
  • Collaborative and team-oriented company culture
  • Encouragement of innovation and new ideas
  • A shared commitment to excellence

Only shortlisted candidates will be notified.

Job Features

Job Category

Procurement, Supply Chain & Logistics

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