Customer Quality Engineer

The company

Our client is a global manufacturing company in the advanced electronics and semiconductor materials sector, expanding its footprints in Asia.

As a Customer Quality Engineer, you will ensure customer requirements are clearly communicated to internal teams so that all products meet customer expectations and specifications.

Key Responsibilities:

• Build strong working relationships with customers and internal teams to ensure effective communication and support.
• Coordinate and resolve engineering and quality-related issues at customer sites when needed.
• Monitor stock at all locations and prevent any shipment of non-comforting products.
• Investigate product issues and determine the root cause of customer returns.
• Lead corrective action plans and track implementation through corrective action or 8D reports.
• Manage any rework of finished goods as required.
• Promote customer-preferred methods such as Six Sigma, Poka-Yoke, and Measurement System Analysis.
• Support customer requests, including evaluation and review of sample submissions.
• Handle customer-related projects and provide updates during meetings.
• Participate in developing and reviewing DFMEA and PFMEA, ensuring customer perspectives are represented.
• Support regular customer report requirements.

The Ideal Candidate:

• Bachelor’s degree in Science or Engineering or equivalent.
• Minimum 2 years of relevant Customer Quality Engineer experience.
• Experience in PCB manufacturing, mechanical assembly or electronics manufacturing is preferred.
• Knowledge of 8D, problem-solving tools, FMEA, and SPC is preferred.
• Strong verbal and communication skills.
• Ability to work well with different levels of organization.

Only shortlisted candidates will be notified.