Account Manager

The Company

Our client is a listed and well-established global logistics company with global footprints across many markets and offers a wide range of logistics solutions. They are supported by more than 19000 employees globally, with strong network in 6 continents, and leading-edge technology.

Reporting to Customer Retention and Development Manager, The Account Manager will develop, maintain, lead, and measure the company’s product and service deliverables. The Account Manager will be based in Penang.

The Role:

• Seek improvement in procedures and services to be more efficient and cost effect operations.
• Search and implement cost savings within the company (whether through efficiencies or hard cost savings).
• Design and manage QBR process with account input. Maintain and participate in scheduled QBRs locally.
• Manage schedule of QBRs when applicable. Consolidate data from global QBRs.
• Involve Branch Managers or Key Department Managers in the QBR process
• Facilitate communication amongst all key contact and all related company’s contact.
• Facilitate cooperation and positive working relationship with vendors
• Communicate technology updates and tools proactively
• Keep rates fresh and manage yields monthly, and coordinate RFQs and rate requests.
• Ensure the branches file ATS and advise TLI number.
• Distribute rate information as needed within the company’s network timely.
• Provide clear instructions on operational requirements so that branches can construct their DLSOPs.
• Ensure branches are maintaining / updating DLSOPs.
• Ensure all branches are aware of account key contacts in their location.
• Email distribution backed with quarterly conference calls are the preferred method.
• Assist and support all in-house operations representatives based at the Corporate Account.
• Establish and direct all reports required to evaluate company’s performance and target performance metrics with the account.
• Ensure that a functioning and agreed upon invoicing – payment process and DLSOP is in place. Make sure this is included in the DLSOP.
• If a third-party payment center is involved, ensure process flow and contacts for escalation is in place in DLSOP.
• Assist with collections on past dues over 30 days.
• Provide assistance in resolution of regional claims and disputes.
• Set up Management reports to ensure global consistency and data integrity.
• Continually search for and implement cost savings for your client by improving processes and eliminating waste.
• Establish, maintain and review account objectives through the use of an annual business plan reviewed quarterly with Corporate Sponsor and key personnel.
• Identify opportunities and keep Teamsell updated accordingly.
• Be dedicated to the success of the company and program using ethical business practices, personal commitment, passion and sacrifice, and an obsession with the fundamental details of running the business.
• Travel when necessary, within region to branch offices, customer field offices, and account customers to resolve issues, review branch operating procedures, and maintain customer information and satisfaction. International travel as required.
• Update key customer contacts with industry information that will directly affect them.
• Maintain lines of communication with all key contacts – local, regional or international – as needed within account’s organization
• Maintain a thorough client organizational chart with all key contacts showing responsibilities and role.
• Ensure advanced notice of service irregularities.

The Requirements:

• Bachelor’s Degree or equivalent business qualifications.
• 4 – 5 years of working experience in logistics industry.
• Excellent PC skills, including word processing, presentation and spread sheet programs.
• Demonstrated customer service, project management, problem-solving, and proven interpersonal skills.
• Good knowledge of computer and Microsoft Office Applications.
• Good command of written and spoken English.

Only shortlisted candidates will be notified.