Account Management Coordinator

The Company

Our client is a listed and well-established global logistics company with global footprints across many markets and offers a wide range of logistics solutions. They are supported by more than 18000 employees globally, with strong network in 6 continents, and leading-edge technology.

We are looking for an Account Management Coordinator to be based in Penang.

The Account Management Coordinator will be responsible to:

• Dedicate yourself to the success of company’s and the customer using ethical business practices, personal commitment, passion, sacrifice and an obsession with the fundamentals of running the business.
• Communicate and collaborate with the account management team on areas of potential risk or exposure to the customer’s business.
• Track shipments and in transit monitoring (both at origin & destination) when needed.
• Provide and manage reporting and visibility tools to the customer.
• Design, set up and maintain any ad hoc reporting requests and ensure data is accurate, timely and complete.
• Drive process improvement throughout your district and network.
• Maintain & update SOP’s to ensure customer expectations are documented & executed within our operational teams. This includes, but is not limited to, rates, KPI expectations, and general customer service requirements.
• Manage spot quotes or quoting desk when applicable.
• Support customer business review preparation by running appropriate reports; help identify and communicate trends, and improvement opportunities through analysis.
• Monitor billing and receivables and assist with collections when needed.
• Serve as a point of escalation within our network.
• Provide assistance in resolution of claims and disputes.
• Be involved with EDI resolution & EDE management when needed.
• Initiate and own CAPA management (corrective action plan) when needed, and identify improvement areas in order to eliminate issues from repeating themselves.

The Requirement:

• Bachelor’s degree or above in sales and marketing, logistics, transportation or business area is preferred or equivalent.
• At least 2 years of experience in logistics industry required.
• Demonstrate proven sales success.
• Possess sales planning and negotiation skills.
• Oral and written proficiency in the English language
• Strong analytical, problem solving, organizational, presentation and interpersonal skills.
• Strong rapport and relationship building skills.
• Timeliness and accountability for results
• Sense of urgency for goal achievement
• Self-motivated with ability to work in a fast-paced and constantly changing environment.
• Strong communication and interpersonal skills.
• Knowledge of Microsoft office products

Only shortlisted candidates will be notified.