Account Management Coordinator

Full Time
Penang
Posted 1 month ago

The Company

Our client is a listed and well-established global logistics company with global footprints across many markets and offers a wide range of logistics solutions. They are supported by more than 18000 employees globally, with strong network in 6 continents, and leading-edge technology.

We are looking for an Account Management Coordinator to be based in Penang.

The Account Management Coordinator will be responsible to:

  • Dedicate yourself to the success of company’s and the customer using ethical business practices, personal commitment, passion, sacrifice and an obsession with the fundamentals of running the business.
  • Communicate and collaborate with the account management team on areas of potential risk or exposure to the customer’s business.
  • Track shipments and in transit monitoring (both at origin & destination) when needed.
  • Provide and manage reporting and visibility tools to the customer.
  • Design, set up and maintain any ad hoc reporting requests and ensure data is accurate, timely and complete.
  • Drive process improvement throughout your district and network.
  • Maintain & update SOP’s to ensure customer expectations are documented & executed within our operational teams. This includes, but is not limited to, rates, KPI expectations, and general customer service requirements.
  • Manage spot quotes or quoting desk when applicable.
  • Support customer business review preparation by running appropriate reports; help identify and communicate trends, and improvement opportunities through analysis.
  • Monitor billing and receivables and assist with collections when needed.
  • Serve as a point of escalation within our network.
  • Provide assistance in resolution of claims and disputes.
  • Be involved with EDI resolution & EDE management when needed.
  • Initiate and own CAPA management (corrective action plan) when needed, and identify improvement areas in order to eliminate issues from repeating themselves.

The Requirement:

  • Bachelor’s degree or above in sales and marketing, logistics, transportation or business area is preferred or equivalent.
  • At least 2 years of experience in logistics industry required.
  • Demonstrate proven sales success.
  • Possess sales planning and negotiation skills.
  • Oral and written proficiency in the English language
  • Strong analytical, problem solving, organizational, presentation and interpersonal skills.
  • Strong rapport and relationship building skills.
  • Timeliness and accountability for results
  • Sense of urgency for goal achievement
  • Self-motivated with ability to work in a fast-paced and constantly changing environment.
  • Strong communication and interpersonal skills.
  • Knowledge of Microsoft office products

Only shortlisted candidates will be notified.

Job Features

Job Category

Sales & Marketing

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